Help

Below you will find a list of frequently asked questions with answers. If you have a question that is not answered below, please contact us.

Q: How much does it cost to register?
A: Nothing. Registration is FREE.

Q: Do I have to register to use the site?
A: No. You can browse and search without registering. You should still register, to save time, as the site will remember various preferences for you. For instants when ever you request a quote the form will be filled out automaticly because the system remember you.

Q: What is your privacy policy?
A: See Privacy Policy for details.

Q: UPS Deliveries
A: When possible, your package will ship via UPS; doorstep service is usually available. UPS will not notify you prior to delivery.

Q: Truck Deliveries
A: Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.

Q: What is White Glove Delivery?
A: White Glove Delivery usually provides in-home delivery and light assembly of most furniture and related items as well as removal of all packaging materials. Not all items ship White Glove, the items that do are clearly marked and many times have a minimum purchase requirement. Your item(s) will be transported to a local delivery agent via a line-haul carrier. The local delivery agent will thoroughly inspect the items to assure that they are in deliverable condition. The local delivery agent will call you to schedule a delivery appointment: Deliveries are made between the hours of 8 AM to 9 PM, Monday through Saturday and will be scheduled as a 4 hour window. Upon delivery please inspect the item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage on this receipt or, if refusing a delivery due to damage please note refused due to damage on the receipt. If you do not notate damage we will be unable to issue and credits or replacement shipments.

Q: Can I get an inside delivery?
A: Yes, for an additional fee we can arrange an inside delivery for a fee typically around $80, but it depends on your situation and is evaluated on a case by case basis. See also White Glove Delivery below.

Q: If you ordered a heavy/bulky item, make sure you have someone who can help with this.
A: Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details.

Q: Do you have a store?
A: We do have a physical store front located in Harrisburg Pennsylvania. 400 North Blue Ribbon Ave. Harrisbug, PA 17114 Telephone (717)635-7511 We have been in business since 1989

Q: How much is shipping?
A: After you request a quote with all your information we will send you all the shipping information.

Q: What if My Shipment Arrives Damaged?
A: In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.

Q: Please inspect the merchandise thoroughly prior to the delivery agent's departure.
A: The delivery company will exercise due care at all times while on the property or in the residence of the member, leaving no debris or packaging materials behind. White Glove Delivery Service is available in most areas within the Continental US. Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped. Extraordinary delivery conditions may require an additional fee to be paid. Delivery is not available to Alaska or Hawaii.

Q: What is the Cancellation Policy?
A: If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.

Q: Cancellations or returns must be authorized in advance.
A: Please contact us and we will assess the situation.

Q: What Is Your Warranty/Guarantee Policy?
A: All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.

Q: What is the Return Policy?
A: Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us and we will assess your situation. A 15% re-stocking fee is also deducted from your refund. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 15 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.

Q: When does my credit card get charged?
A: Your credit card will get charged 24-72 hours after you place your order. We have a "Pre-pay" policy to protect ourselves from fraudulent orders.